Refund policy

At Bella Plus Corporation, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:

  • Unused and unworn

  • In its original packaging

  • In the same condition as received

  • Accompanied by proof of purchase

For hygiene and safety reasons, used pet products cannot be returned.
Customers are responsible for return shipping costs, unless the item was defective or incorrect.

To start a return, contact us at:
📧 bellapluscorporation@gmail.com

Please send returns to the following address:
6912 NW 179 St, Unidad 109, Hialeah, Florida, 33015

Items sent back without prior approval will not be accepted.

Exchanges

To exchange an item, please return the original product first. Once the return is approved, you may place a new order.

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us within 3 days of delivery so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific item, please contact us.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since approval, please contact us at:
📧 bellapluscorporation@gmail.com